Shipping and Returns

SHIPPING TIMES

DHL EXPRESS: Delivery within 3-5 days. 
DHL STANDARD: Delivery within 5-7 days
Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch and selected carriers are subject to change.

 

DELIVERY

Orders are delivered Monday to Friday between 9am and 6pm. 
All relevant delivery options available for your order and to your destination will be displayed at checkout.

 

RETURNS POLICY

Returned Products must conform to our returns policy below.
You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). This includes the following guidelines:

• Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags and intact ‘do not remove’ tag;
• footwear and accessories should be returned in the original boxes provided and inside a protective shipping box;
• if the Product comes with a security tag this should be left on;
• hosiery should only be returned if it is unopened and is in its original package;
• and lingerie and swimwear must only be tried on over your own lingerie garments.

If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the product(s) up to the full price of the Product(s).
You cannot cancel a contract for the supply of any of the following products:

• Any products that have been personalized or made to your own bespoke specifications unless such products were damaged or faulty when delivered to you or have been incorrectly delivered